Second, change your language from negative to positive.
Instead of the word “problem,” use the word “situation.” Problem is a negative word while situation is a neutral word. ” Sometimes stating the problem in different words makes it much easier to solve.
” Failure to identify the causes or reasons for the situation often causes you to have to solve it again and again.
Fully 25% or more of situations can be effectively dealt with by discovering the correct causes.
Once the solution has been chosen, initial project planning begins and establishes: The group may use tools, such as a Gantt chart, timeline or log frame.
Between Steps Five and during Step Six the operational/technical implementation of the chosen solution takes place.You can read more about the Six-Step Problem Solving Model in our free e Book ‘Top 5 Problem Solving Tools’.Download it now for your PC, Mac, laptop, tablet, Kindle, e Book reader or Smartphone.The project implementation now needs to be monitored by the group to ensure their recommendations are followed.Monitoring includes checking: Many working groups skip Step Six as they believe that the project itself will cover the issues above, but this often results in the desired outcome not being achieved.Step One is about diagnosing the problem – the context, background and symptoms of the issue.Once the group has a clear grasp of what the problem is, they investigate the wider symptoms to discover the implications of the problem, who it affects, and how urgent/important it is to resolve the symptoms.The PS group focuses on: At this stage it is not about finding one solution, but eliminating the options that will prove less effective at dealing with both the symptoms and the root cause. Acceptance by the people who will use and implement the solution is key to success. To users and implementers, a solution may seem too radical, complex or unrealistic.In the fourth step, groups evaluate all the selected, potential solutions, and narrow it down to one. The previous two steps help justify the choices made by the PS group, and offer a series of different, viable solutions for users and implementers to discuss and select from.At this stage groups will use techniques such as: As this step continues, the PS group will constantly revise the definition of the problem.As more symptoms are found, it clarifies what the real problem is.