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This paper discusses experiments involving more than 7,000 participants to shed light on how information and its presentation regarding sustainable performance can be a tool for enhancing sustainable choices in practice.Target is one big-brand retailer that seems to have survived and even thrived in the apocalyptic retail landscape. Srikant Datar discusses the company's relentless focus on online data.In both cases, the marketing specialist has to deal with the practical needs of a buyer or organization and his/her emotional and personal needs.
For example, patients may be asked to use kiosks to check themselves into hospitals.
This study finds that customer anxiety during SST transactions can reduce customers’ trust in the service provider. This paper challenges the logic that making it easier for consumers to search across a wide assortment of products is the best strategy for online retailers.
Open for comment; Structured products are an innovative class of retail financial products with option-like features.
This paper provides empirical evidence suggesting that innovative financial products like these can help alleviate loss aversion and thus the low participation of households in risky asset markets.
Over the past 30 years, there was a large and rapid progress in consumer behavior research.
Consumer behavior is an activity, which is aimed primarily at the use and disposal of products and services, including the decision-making processes that precede these actions and follow them.Enthusiasts perform more like experts when they abandon language and just “draw the shape” of the taste.For multichannel retailers, pricing strategy can be difficult to execute and confusing to shoppers.Open for comment; The retail industry is in such a spin over multichannel strategy, mall closings, and big brand shutterings, to name a few pressures, that even Santa can't keep track of it all.Here is recent Harvard Business School research on digital trends shaping how we shop and sell.Access to society journal content varies across our titles.If you have access to a journal via a society or association membership, please browse to your society journal, select an article to view, and follow the instructions in this box.Results show that transparency into internal, responsible operations practices can increase sales at least as much as transparency into external, corporate social responsibility practices, if not more so.Firms increasingly deploy self-service technologies (SSTs) to manage customer interfaces that are inherently stressful.Experiments show that adding extra search costs to find discounted items can improve gross margins and sales by increasing the number of items inspected and serving as a self-selecting price discrimination mechanism among customers.Encouraging consumers to purchase a more sustainable product or use resources more responsibly is a key challenge for society.