These barriers can turn a potentially positive situation into a negative one, a problem. It is human nature to notice and focus on small, easy to solve problems but much harder to work on the big problems that may be causing some of the smaller ones. Problems involve setting out to achieve some objective or desired state of affairs and can include avoiding a situation or event.
It's useful to consider the following questions when faced with a problem. Goals can be anything that you wish to achieve, or where you want to be.
Our problem solving pages provide a simple and structured approach to problem solving.
The approach referred to is generally designed for problem solving in an organisation or group context, but can also be easily adapted to work at an individual level at home or in education.
In order to be effective at problem solving you are likely to need some other key skills, which include: It is worth also considering our own view of what a problem is.
We are constantly exposed to opportunities in life, at work, at school and at home.However many opportunities are missed or not taken full advantage of.Often we are unsure how to take advantage of an opportunity and create barriers - reasons why we can't take advantage. All problems have two features in common: goals and barriers.Of course for the CEO wanting to increase profits there may be many more barriers preventing the goal from being reached.The CEO needs to attempt to recognise these barriers and remove them or find other ways to achieve the goals of the organisation.From the information gathered in the first two phases of the problem solving framework it is now time to start thinking about possible solutions to the identified problem.In a group situation this stage is often carried out as a brain-storming session, letting each person in the group express their views on possible solutions (or part solutions).It would be wonderful to have the ability to solve all problems efficiently and in a timely fashion without difficulty, unfortunately though there is no one way in which all problems can be solved.You will discover, as you read through our pages on problem solving, that the subject is complex.Dealing with a customer complaint may be seen as a problem that needs to be solved, and it's almost certainly a good idea to do so.The employee dealing with the complaint should be asking what has caused the customer to complain in the first place, if the cause of the complaint can be eliminated then the problem is solved.